by studio98 | Aug 30, 2016 | Businesses
Only 28 percent of consumers are loyal to a brand or businesses, but we all know return customers are the key to a healthy bottom line. Take a look at these five reasons your customers may be abandoning you: You treat new and existing customers too differently: If...
by studio98 | Jul 20, 2016 | News
Our July 2016 Client Mystery Shopping Newsletter features: Why Positive Customer Experiences Increases customer Retention Pay Attention to Customer Experience – It’s Worth it! Upcoming Events – which of these upcoming events around the country will...
by studio98 | Jan 14, 2016 | Businesses
The day started with a trip to Hooksett’s Target where I received my usual excellent customer service. Then … my car wouldn’t start. Since I had left my cell phone behind, I returned to the store and asked Chelsea at Guest Services if I could use their phone. She was...
by studio98 | Nov 30, 2015 | Businesses
Customer loyalty is a precious commodity for any business. In my small town there is exactly one place to dine out for breakfast. Consequently, nearly every resident could be considered a loyal customer of the place. One of my neighbors actually goes there every day...
by studio98 | Nov 5, 2015 | Businesses
Increasing customer loyalty requires understanding today’s customer. It’s no secret that today’s customers want fast, efficient service. In a recent survey, when customers were asked what they wanted most in customer service, the vast majority (80 percent) said...
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