by studio98 | Mar 31, 2016 | Other
Customer service best practices include having a plan for communicating promptly with customers and prospects. A business set up a Facebook page and began to get good response to it. At one point, a person who had liked the page sent a message to ask a question about...
by studio98 | Mar 30, 2016 | News
Our March, 2016 Bank Mystery Shopping Client Newsletter features: Mystery Shopping vs Customer Surveys Mystery Shopping is a Key Component of Any Business Factoids from The Huffington Post Upcoming Events Click the link below to read the full issue of the newsletter...
by studio98 | Mar 11, 2016 | Businesses
Today’s customer service is often about self service. Technology has made it possible for a customer to find you easily and, quite often, to solve problems on their own. This is not necessarily a bad thing, according to this article on the changing role of...
by studio98 | Mar 1, 2016 | Shoppers
Our First Quarter Mystery 2016 Shopper Newsletter features topics of interest to the mystery shopper, including: Shopper Statistics Do’s and Don’ts of Mystery Shopping MSPA’s ShopperFest 2016 Hot Spots Click the link below to read this full issue of...
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