Customer service can excel with these 5 steps

The best way to ensure that your staff is providing the best possible customer service is by encouraging them to have a positive mindset that includes the five basic principles below, according to this article from UserLike.com. #1: Put Yourself in The...

Customer experience fail? Some never forget

I learned recently that a beloved boutique in my little town was being sold to new owners.  “Great!” I thought, because that boutique was NOT beloved by me.  It was all about a little customer experience I had there.  It all started 17 years ago.  I was on...