Customer service: Now is not the time to slack off

It’s no secret that retail businesses are struggling these days.  With so many 24/7 choices available to the customer at any given time, it’s hard for a retail shop to stand out from the crowd.  Today’s customer can buy in the middle of the night, from her iPhone,...

Mystery Shopper Newsletter – Second Quarter 2016

Our Second Quarter Mystery 2016 Shopper Newsletter features topics of interest to the mystery shopper, including: Want to be a better shopper? Make more money? Consider this … Friendly Reminders Hot Spots Click the link below to read this full issue of our...