Customer service starts at the top

by | Nov 18, 2013 | Businesses

You may already realize this, but the best customer service training of your employees comes from the top, right? Customer service shouldn’t be relegated to one department or one desk in your store. It should spread across the store, the brand and the company. So, if...

Which mystery shoppers get the best assignments?

by | Nov 13, 2013 | Shoppers

Reliability and professional communication. That’s what the author of this article says are the traits of  a mystery shopper that would get them more assignments than others in the same pool. Some mystery shoppers are certified, but this author suggests other factors...