Are you actively listening to your customers?

In this interesting article from The Huffington Post, the White House Office of Consumer Affairs has reported: 78 percent of consumers have ended a transaction due to bad service. Only 4 percent of dissatisfied customers actually speak up. Loyal customers are worth up...

Harder to make up than to break up with a customer

A customer will break up with your business if you ignore him or her. That’s a fact. According to a study mentioned in this article, you have the potential to lose 20 percent of your customers if you fail to nurture the relationship.  One way to nurture customers is...