CUSTOMER EXPERIENCE: Be human

I was second in line at the customer service desk where the elderly woman in front of me was trying to return a t-shirt.  I was paying no attention until I realized the customer was saying the same thing over and over again: “But, if I didn’t buy it here,...

Third Quarter, 2015 Secret Shopper Newsletter

Our Third Quarter 2015 Secret Shopper Newsletter features: Review of Customer Perspectives Tips and Reminders MSPA News Hot Spots Click the link below to read this full issue of our newsletter for secret shoppers. (PDF) Shopper Newsletter Qtr 3...