by studio98 | Oct 29, 2014 | Businesses
A customer alerted a business from which he had just purchased something that he had been charged twice for it, according to his credit card statement. The business had used a card swiper attached to a Smartphone to run the card. When the business owner checked with...
by studio98 | Oct 21, 2014 | News
October 2014 Client Newsletter – Maximizing Mystery Shopping
by studio98 | Oct 17, 2014 | Other
Recently I purchased two pair of prescription eyeglasses at a big box store that has an optical department. The service there was speedy, comparatively inexpensive, and friendly. Plus, my failing eyesight was going to be improved by some spiffy glasses. I was a...
by studio98 | Oct 13, 2014 | Other
This article takes an interesting view of the customer service experience. The author writes that a business should “sell” the idea of the experience he or she will have in your store, rather than whatever it is that goes into creating that experience. He uses the...
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