Mystery Shopping – Ten Helpful Tips

Back in my days when I worked in retail for a number of years I wished I had a job where I would evaluate sales associates on their customer service skills. We had comment cards available to all our shoppers if they chose to comment about our service, but it wasn’t...

How’s your customer support?

Providing excellent customer support leads to customer loyalty and higher profits. That means your company’s processes for customer support need to be continuously evaluated for effectiveness.  This article suggests three top reasons for improving everything you do in...