FINDING GOOD CUSTOMER SERVICE IN UNEXPECTED PLACES

It’s safe to say that I had never stepped foot into a Harley Davidson showroom and repair shop. For one, I don’t own, nor have I ever ridden, a Harley Davidson.  Yet, when one of my best friends came for a visit from distant lands riding his “bike”, I was compelled to...

COULD YOUR ASSOCIATES MAKE SOMEONE CRY TODAY?

Someone seemed to have declared it Stellar Customer Service Day. It was an extremely hot, busy midday in the shopping corners of New England and every sales associate or clerk I came across seemed to have recently come from a training class in “How to impress your...

Use mystery shopping to scope out the competition

Mystery shopping firms such as ours, Customer Perspectives, are used to evaluate the customer’s experience by sending qualified evaluators  (the mystery shoppers) into retail outlets, banks, restaurants, and other types of businesses.  The evaluator then reports back...