Make the customer happy: cut the burrito!

Stopping at a nationally known burrito chain with a friend recently, I ordered one of their loaded burritos and asked if they would cut it in half—neither my friend nor I need to eat a whole burrito, as much as we love sour cream and guacamole. “I’m sorry, we’re not...

Customer loyalty? Keep four things in mind always

Earning a customer’s loyalty has always been important, but you may not realize that in today’s marketplace, it should become your number one priority. With the social media technologies available to everyone, instantly, a great customer experience can spread like...

Customer experiences matter; are you doing all you can?

Customer service and the customer experience are two components that can set your business apart from all the others, while research has shown customers are even willing to pay more when good customer service comes along with the price. In the infographic included...