Mystery shopping: A way to know thy competition?

Your business may stand out from the crowd today, but to think it always will is to put yourself in danger of losing customers. Someone else out there is, no doubt, working at this very moment on something bigger, better, and different from you. According to this...

Customer service: apply these four core beliefs

According to this article from SalesThroughService.com, the key to providing excellent customer service is to keep it simple and to do it well. That makes sense.  The author asserts that one way to simplify the way you think about the customer service you provide is...

October 2015 Bank Mystery Shopping Client Newsletter

Our October, 2015 Bank Mystery Shopping Client Newsletter features: You are not in control of your business – Your customers are! How to stand out in a crowd: Differentiating your Financial Institution More killer phrases Upcoming Events Click the link below to...

October 2015 Retail Mystery Shopping Client Newsletter

Our October, 2015 Retail Client Newsletter features: You are not in control of your business – Your customers are New data shows independent retailers are missing a sales trick More killer phrases Upcoming Events Click the link below to read the full issue of...