Improve customer service by not blaming others

It’s not often you’ll find me yelling at people in a grocery store. It had come to that, however, after three different store clerks refused to sell me what I had wanted to buy, at the price advertised on the product’s shelf. It was “Pizza and...

January 2016 Client Newsletter

Our January, 2016 Bank Mystery Shopping Client Newsletter features: Tips on how to set up an effective mystery shopping/customer survey program A basic definition of Mystery Shopping More killer phrases Upcoming Events Click the link below to read the full issue of...