An Awesome Service Day

The day started with a trip to Hooksett’s Target where I received my usual excellent customer service. Then … my car wouldn’t start. Since I had left my cell phone behind, I returned to the store and asked Chelsea at Guest Services if I could use their phone. She was...

Customer service: What was trending in 2015?

The website Customer  Think has put together its annual year-end review, looking at some customer service trends seen during 2015. Just some of their findings include: Self-serve is growing: In some restaurants, customers got to order their meals via tablet computers,...