The day started with a trip to Hooksett’s Target where I received my usual excellent customer service. Then … my car wouldn’t start. Since I had left my cell phone behind, I returned to the store and asked Chelsea at Guest Services if I could use their phone. She was very accommodating, despite being very busy.
As I stood there 40 minutes waiting for the tow truck to arrive, I had an opportunity to observe Chelsea’s interactions with dozens of “guests” who were returning Christmas gifts. Not only was Chelsea extremely efficient (bing, bing, bing), but she was unfailingly polite and friendly to each customer while still managing to answer the phone, assist other employees with questions or needs and smile.
Upon leaving Target, I found my car wouldn’t start which left me, in the end, with another great customer experience. Although I had to wait awhile for AAA service, the driver, Dave, very efficiently diagnosed the problem and patiently waited with me until my husband could bring an alternate key. His diagnosis was “spot on” and I was impressed with his sincerity and patience.
All in all, it was an excellent customer service day.
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