You might want to practice that gift of conversation

It may be fair to say that interpersonal communications skills are the very foundation of excellent customer service.  If you or your employees don’t have them, chances are your customer service is going to suffer for it. I was recently hell-bent on finding the...

Hear what the customer is asking

Has this ever happened to you?  I was shopping online for software when a chat window popped up to ask if I would like assistance. I initiated the chat and asked about a product I was interested in. After giving me the canned, “I’d be happy to help you...