by studio98 | Dec 31, 2015 | Businesses
A well-planned mystery shopping and customer service survey program are really advanced marketing tools that any business should consider using, according to this article. The results can be well worth the investment. Here are tips on how to set up an effective...
by studio98 | Dec 17, 2015 | Businesses
The customer of a major electric utility received a bill stating that the previous month’s bill had not been paid and was overdue. This concerned him, as he was the type of person who always paid his bills promptly and, in fact, he had earlier arranged to have...
by studio98 | Dec 15, 2015 | News
Our December, 2015 Mystery Shopping Client Newsletter features: Using a Third Party Take the Mystery Out of Mystery Shopping A Different Way to “Listen to the Customer” More killer phrases Upcoming Events Click the link below to read the full issue of the...
by studio98 | Dec 10, 2015 | Businesses
I may just have been out shopping too long in the busy holiday season, but suddenly every sound and sight in the stores was bugging me. The music was too loud in one place. There was a persistent beep-beep like the backing up of a garbage truck in another; it hurt my...
by studio98 | Dec 7, 2015 | Businesses
To provide the best possible customer experience, you need to understand consumer behavior and customer preferences. This is especially true of the sales staff in a typical financial institution such as a bank or credit union. Of particular concern is whether sales...
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