Customer Experience

Why Mystery Shop
Why Improving Customer Experience Matters


Improving Customer Satisfaction With Mystery Shopping

Improving customer satisfaction is critical to the health of your business. But how can you objectively understand your current customers’ satisfaction and what you need to do to improve it? With mystery shopping from Customer Perspectives!

How Our

Mystery Shopping Services Work

First, we help you develop a customer service management strategy. Then we provide carefully selected secret shoppers with detailed guidelines that reflect your needs.

During the shop, careful attention is paid to every detail of the visit, from cleanliness to employee friendliness, sales ability and product knowledge, all of which are important elements of customer satisfaction. Shoppers bring excellent observational skills to their work, so you get an honest view of your current level of customer service.

You receive email notification of completed mystery shops, with reports and data summaries available online 24/7. This information becomes a key piece of your company’s customer service management strategy.

The proven

Benefits Of Working With Us

Some of the many benefits you receive by including Customer Perspectives as part of your customer service management strategy are:

  • Valuable insight into your employees’ customer service and sales skills
  • Uncovering customer service issues before they erode your market share
  • Pinpointing specific training needs and measuring the effectiveness of training
  • Identifying ways to improve customer service delivery
  • Increasing customer retention and customer loyalty through improved customer satisfaction


“The staff is efficient, organized and has always provided Citizens Bank with excellent customer service. I would strongly recommend Customer Perspectives…”

Get In Touch

15 + 4 =

875-A Island Drive, P.O. Box 285
Alameda, CA 94502