Customer Experience

Retail Mystery Shopping Testimonials
Why Improving Customer Experience Matters

What our clients think

Read what some of our retail mystery shopping clients have to say about Customer PerspsectivesTM

Over the years, Customer Perspectives™ has helped many retailers improve their customer experience through our mystery shopping services. Here’s what a few of them had to say about our service and the valuable information we provide.
“…I must say how pleased I am that we chose Customer Perspectives as our new mystery shopper vendor. Your program development reveals commitment to quality, detail and accuracy.”

“I am very pleased with the thoughtfulness of your reports.”

“The information we have received in these reports has been instrumental in identifying those clubs whose training efforts have been successful and those that have not. We have also been able to specifically pinpoint which areas of training need to be strengthened, which are working well. Your staff has been terrific to work with and we look forward to our continued association.”
“Customer Perspectives has been a partner of Bob’s helping to evaluate, assess and address our customer service and sales practices for the last 9 years. The keen understanding you have of Bob’s philosophy really produces the desired focus from your shoppers when they visit one of our 43 (and growing) locations.”

“One of the most valuable components Customer Perspectives possesses is the ability and willingness to react quickly to our ever changing needs. The sudden “Special Shop” agendas we have asked you to conduct in some of our new markets has greatly assisted us with targeting our associate training to specific skill sets as well as eliciting desired behaviors.”

“On a personal note, having many years of direct retail selling, the value of mystery shopping has always resonated with me; in fact I anticipated the opportunity to greet a shopper. (There was always a bonus payout plus bragging rights for a perfect score). Whether we were being shopped on a new company initiative or standardized cultural philosophies, with receiving the proper training on what the shopper was looking for I became purpose driven to do what was asked of me. Disappointingly I NEVER greeted the shopper; however I found myself closing more sales which increased my income substantially. The company’s intent of the mystery shopper was received and the desired results were delivered – Increased productivity!”

“We truly appreciate the prompt and professional way in which you and your staff answer our requests. As a sales and customer service driven company, Brookstone Field Management especially appreciate the ability to custom design our shopping reports enabling us to use the reports as a training tool with our sales associates and managers.”
“We have been extremely pleased with the service Customer Perspectives has provided since we started using your company in 1993. The detailed comments are excellent and provide our District Managers with a realistic picture of the service we are providing for our customers. We look forward to your continued service. Please pass along our satisfaction to the entire Customer Perspectives staff.”
“Thanks for all your help. Just wanted to pass along that the districts are noticing that your shops are very detailed — and they appreciate the commentary. Please let your shoppers know.”
“Want to thank you and the Customer Perspectives team for the great job you’ve done for us. We ended 2002 with the best sales year in our history by a wide margin. No doubt in my mind that the mystery shopper program played a significant role in our success and will continue to do so.”
“Customer Perspectives has been very helpful in partnering with us to formalize our customer service program. Their service responsiveness and consistency make them a dependable provider. Their transition to online data reports has been a welcome change with an easy and well organized transition. They are top notch, always willing to listen and customize their service to meet the needs of their clients. We look forward to growing with them!”
“Mystery shopping our locations has been a huge win for us! We have had over 1000 shops completed and each one provides valuable information to help us achieve our goal of world class customer service!”
“I want to take this opportunity to thank Customer Perspectives for their valuable service by which I can judge our effectiveness in training and measuring the time spent, or the time needed to be spent, in communicating and training our people. Customer Perspectives does exactly what their name says they do. They give me the customer’s view of our business, our projected image, and our valued staff.”

“I have worked with several different mystery shops in the past, but by far, Customer Perspectives is the best! They know what is important to me and our business. Thank you Customer Perspectives for inspecting our expectations, for your energy and professionalism in communicating our triumphs and our faults so effectively. Thank you for working your schedule around my needs. As a customer of yours, you surely make me feel important!”

“My relationship with the staff of Customer Perspectives has been professional and results oriented. They are a dedicated group of individuals who strive to offer the highest levels of service possible. This has been demonstrated by their responsiveness to our ever changing needs. It is without hesitation that I would recommend their services.”
“We have taken advantage of the Customer Perspectives Mystery Shopper program for approximately 6 months now, and we couldn’t be happier. We have found this program to be very cost effective. We spend a significant amount each month for advertising and it has given me peace of mind that our advertising dollars are not being wasted due to ineffective salespeople.”
“We strive for brand loyalty and a solid reputation which make great customer service the bottom line! Having the customer’s experience be one where they would return and recommend us to family and friends is always a goal. Customer Perspectives’ shops give any hotel an advance look at what others might be sharing about their experience. We use the shop as a training tool and can say that the program is worth its weight in gold!”
“We have been using Customer Perspectives for years to measure and improve the customer experience in our stores. Throughout those years we have found the CP team to be flexible, responsive and accessible. The shop reports have been objective and detailed, allowing us to focus on any areas that need attention (e.g.-cleanliness, appearance and helpfulness). This helps us increase the level of customer experience in our stores- – just what we need to increase profits through enhanced customer loyalty.”
“The ultimate compliment to Customer Perspectives is that I never received a comment or a note from an SGM that the expense that they incurred for this service (monthly shopping charges were charged to the specific stores) wasn’t worth the service and data analysis provided.”

“The quality and accuracy with which they perform is exemplary. They have been very sensitive to our company’s needs and have proven to be flexible and innovative in refining the forms to be more helpful and effective at local levels. They have made a significant contribution to our company in its efforts to improve customer service. In short, our relationship with Customer Perspectives has been a very beneficial one and I would highly recommend their usage to any prospective business.”

“Customer Perspectives does a fantastic job of handling our needs.”

“…thank you for everything you did and the hard work you and your team put in throughout the last year… we learned a great deal about our stores and our customer experience.”

“Thank you so much for all you have done for us with our mystery shopping program. It has been a true pleasure to work with you all!”

“I will never find another company that provides such descriptive shops, especially for the price we paid. Thanks you for all the hard work and dedication you provided to us.”
“I remember exactly when I discovered you service . . . I found an article about you in the Wall Street Journal. Your staff has always given us a great snapshot of how our store is actually working.”
“We continue to receive excellent service from Customer Perspectives. Every CP team member is professional, responsive, and flexible with our constantly changing needs.”

“The individual shop reports and custom summary reports enable us to monitor and act on sales and service performance trends at all levels – individual, location, region, and company. We celebrate consistent sales and service performance on a monthly and annual basis. In conjunction with our company reports, we are also able to identify areas of performance opportunity and respond with clarification of expectations, coaching, and/or application of current and future learning programs and tools.”

“Our secret shop program is (and has been) an extremely valuable tool in helping improve individual and business success. Thank you CP!”

“Thanks for all of your help you two!”

“Best partners in the world!”

“Our mystery shopping program has very unique needs and Customer Perspectives has met those needs by customizing our program — at no extra cost. The entire team at Customer Perspectives has been very responsive, making this partnership a key component of our success. We share this customer service measurement tool with our employees and recognize that ‘what doesn’t get measured, doesn’t get done’! Customer Perspectives has helped us in our efforts for excellence by helping us provide a superior level of buying experience for future and current customers.”
“Customer Perspectives is a great company to work with. We especially appreciate the quality and timeliness of the reports and the responsiveness of their team.”
“YMCA SOUTHCOAST has successfully engaged the expert services of Customer Perspectives (CP) for the last six years. Their ‘secret shopper’ comments and reports have provided us with extremely useful information that has shaped our new associate orientation and the on-going training of our front-line staff members. The information gathered in our CP feedback has been thorough, timely and professional.”

We want to hear from you

We invite you to contact us today to learn more about how we can help you improve your customer satisfaction levels, and in turn boost your bottom line. Maybe yours will be the next testimonial we receive. Call us at 1-800-277-4677 extension 107 or use this form to see how our mystery shopping services can help you.

Get In Touch

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875-A Island Drive, P.O. Box 285
Alameda, CA 94502