by studio98 | Jul 29, 2016 | Businesses
The clerk at the local hardware store was new to his job, one could tell, and he was having difficulty finding the right item in stock. Then the computerized cash register gave him problems, making the transaction take twice as long as it should have. Nonetheless, the...
by studio98 | Jul 20, 2016 | News
Our July 2016 Client Mystery Shopping Newsletter features: Why Positive Customer Experiences Increases customer Retention Pay Attention to Customer Experience – It’s Worth it! Upcoming Events – which of these upcoming events around the country will...
by studio98 | Jul 15, 2016 | Businesses, Other
A focus on customer experience by marketers should instead become a focus on customer management, according to this article from AdAge.com. A customer experience focus has become extremely popular in recent years, with 89 percent of businesses now saying they compete...
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