Signs your business might need to hire mystery shoppers

If your business has slacked off lately, you’ve received complaints about employees or you’ve had a lot of negative reviews online, you might need to hire the services of a mystery shopping firm such as Customer Perspectives to get to the bottom of things. Mystery...

Mystery shopping is not always a scam

It’s no secret that “mystery shopping” has become a favorite of con artists, luring people into spending their own money to shop and to enroll in  training programs, for example. An article from Measurecp.com points out that the scams are extending into email...

Taking “ownership” of a customer service problem

Business partnerships can lead to some sticky situations like the one described in this MediaPost.com article, where we learn that, even though a partner company may have made a mistake, your company should take responsibility for it. In this example, a customer...