Customer experience: The Case of the Missing Adapter

The consultant finished her presentation at the swanky hotel conference center and packed up her equipment—everything except the adapter cord that went from her computer to the LED projector, a moderately expensive gizmo. Several months later, when she realized what...

Fourth Quarter Mystery 2016 Shopper Newsletter

Our Fourth Quarter Mystery 2016 Shopper Newsletter features topics of interest to the mystery shopper, including: Changes to the CP team. Shopper tips. Hot Spots. Click the link below to read this full issue of our newsletter for mystery shoppers....