October 2015 Bank Mystery Shopping Client Newsletter

by | Oct 13, 2015 | News

Our October, 2015 Bank Mystery Shopping Client Newsletter features: You are not in control of your business – Your customers are! How to stand out in a crowd: Differentiating your Financial Institution More killer phrases Upcoming Events Click the link below to...

CUSTOMER SERVICE: Four rules to follow

by | Oct 6, 2015 | Businesses

This article from Staples.com reviews the principles outlined in the book Innovating Analytics, by Larry Freed, a customer experience and analytics expert. The author proposes four rules for enhancing customer loyalty. 1. Customer retention should be priority one...

CUSTOMER EXPERIENCE: Be human

by | Sep 18, 2015 | Businesses

I was second in line at the customer service desk where the elderly woman in front of me was trying to return a t-shirt.  I was paying no attention until I realized the customer was saying the same thing over and over again: “But, if I didn’t buy it here,...

Building customer loyalty: Here is the key

by | Aug 25, 2015 | Businesses

There’s no doubt we are in a global economy, which means we’ve got to have a whole new view of our competitiveness as companies. In his article, “If you don’t, someone else will … the key to customer loyalty”, Guy Arnold suggests that it’s no...