by studio98 | Jul 20, 2015 | Businesses
Earning a customer’s loyalty has always been important, but you may not realize that in today’s marketplace, it should become your number one priority. With the social media technologies available to everyone, instantly, a great customer experience can spread like...
by studio98 | May 7, 2015 | Businesses
In one standardized method of rating customer experiences, the companies with the highest ratings also had the highest percentage of repeat customers. Eighteen percent of the customers of those companies report they will return, according to this customer experience...
by studio98 | Mar 31, 2015 | Businesses
One expert says it’s not enough to provide excellent customer service to build customer loyalty. You also have to go the extra step to evoke a positive emotional response in your customer as he or she thinks about your company. It’s the emotional response that will...
by studio98 | Mar 25, 2015 | News
Our March, 2015 Retail Client Newsletter features: The Pledge 5 Innovative Customer Service Ideas Customer Retention Fact Upcoming Events Click the link below to read the full issue of the newsletter. (PDF) March 2015 Client...
by studio98 | Mar 24, 2015 | Businesses
Are you doing everything you can to make sure your customers stick around? The author of Innovating Analytics, quoted in this article on customer loyalty, suggests this really must be your number one priority in business. It is the most important factor in...
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