by studio98 | Jul 6, 2015 | Other
Customer service and the customer experience are two components that can set your business apart from all the others, while research has shown customers are even willing to pay more when good customer service comes along with the price. In the infographic included...
by studio98 | Jul 3, 2015 | Businesses, Other
If you own a small retail business, you may have an entirely different impression of it than the customers coming in your door. An article from Optometry Today points out that businesses need to take a look at both the physical appearance of their offices as well as...
by studio98 | Apr 13, 2015 | Other
Here’s a handy customer service checklistthat would go a long way toward evaluating whether you and your employees are providing the best possible service you can to your customers, brought to you by the folks at BusinessTrainingWorks.com. Smile always. You need to...
by studio98 | Nov 21, 2014 | Other
We’ve all had those experiences: a retail clerk that cannot put their cell phone down long enough to answer your question. a customer service rep on the other end of the phone who says they can’t help you, so they transfer you to someone else who also can’t help...
by studio98 | Oct 17, 2014 | Other
Recently I purchased two pair of prescription eyeglasses at a big box store that has an optical department. The service there was speedy, comparatively inexpensive, and friendly. Plus, my failing eyesight was going to be improved by some spiffy glasses. I was a...
by studio98 | Oct 13, 2014 | Other
This article takes an interesting view of the customer service experience. The author writes that a business should “sell” the idea of the experience he or she will have in your store, rather than whatever it is that goes into creating that experience. He uses the...
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