by studio98 | Jul 15, 2016 | Businesses, Other
A focus on customer experience by marketers should instead become a focus on customer management, according to this article from AdAge.com. A customer experience focus has become extremely popular in recent years, with 89 percent of businesses now saying they compete...
by studio98 | Jun 16, 2016 | Other
On a shopping expedition for a spring wardrobe tune-up, I discovered what feels like a new, welcome trend in the way retail clothing shop employees have been trained. Not once, but twice, clerks helped me by recommending that I take my business to a different,...
by studio98 | Jun 2, 2016 | Other
HERTZ RENTAL CAR COMPANY CUSTOMER SERVICE MEETING AGENDA FOR TODAY How can we waste our customers’ time more efficiently? What tactics will totally tick off the customers that remain with us through their long wait to be served? What final touches can we provide that...
by studio98 | Mar 31, 2016 | Other
Customer service best practices include having a plan for communicating promptly with customers and prospects. A business set up a Facebook page and began to get good response to it. At one point, a person who had liked the page sent a message to ask a question about...
by studio98 | Feb 26, 2016 | Other
It’s probably safe to say that the southern Waffle House franchise doesn’t claim to be fine dining meant for an exclusive clientele of foodies. But they sure do know how to treat their customers. On the busy Saturday morning my husband and I walked in for...
by studio98 | Sep 8, 2015 | Other
My adult daughter had only a day to use up the money in her work-based flexible spending account before it expired, so she went to Target to stock up on contact lense solution. It was on sale at a deep discount and so she put 5 bottles into her cart. Two boxes of the...
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