by studio98 | Oct 6, 2015 | Businesses
This article from Staples.com reviews the principles outlined in the book Innovating Analytics, by Larry Freed, a customer experience and analytics expert. The author proposes four rules for enhancing customer loyalty. 1. Customer retention should be priority one...
by studio98 | Sep 22, 2015 | Businesses, News
Our September, 2015 Client Newsletter features: 3 Reasons Customer Service Trumps Everything How Companies Lose Clients Even Before They Win Them 5 Top Killer Phrases Upcoming Events Click the link below to read the full issue of the newsletter. (PDF) Septemer 2015...
by studio98 | Jul 6, 2015 | Other
Customer service and the customer experience are two components that can set your business apart from all the others, while research has shown customers are even willing to pay more when good customer service comes along with the price. In the infographic included...
by studio98 | Jun 8, 2015 | Businesses
I didn’t expect to want to leave my old life behind just because I’d walked into the Grappone Toyota Auto Dealership in Concord, NH. I was perfectly happy with my life, my job, and the guy who fixed my car. (In fact, I’ve blogged about him...
by studio98 | May 29, 2015 | Businesses
Did you know it takes between 5 and 15 contacts to close a sale? One of my prospects was giving his employees a sales pep talk and used Customer Perspectives as an example. He told them that he receives an e-mail or phone call from us once or twice a year, every year....
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