Did you know it takes between 5 and 15 contacts to close a sale? One of my prospects was giving his employees a sales pep talk and used Customer Perspectives as an example. He told them that he receives an e-mail or phone call from us once or twice a year, every year. Now that he’s considering reestablishing a mystery shopping program, guess who it was top of mind to contact? You got it – Customer Perspectives. Persistence pays.