by studio98 | Jan 11, 2016 | Businesses
The website Customer Think has put together its annual year-end review, looking at some customer service trends seen during 2015. Just some of their findings include: Self-serve is growing: In some restaurants, customers got to order their meals via tablet computers,...
by studio98 | Dec 17, 2015 | Businesses
The customer of a major electric utility received a bill stating that the previous month’s bill had not been paid and was overdue. This concerned him, as he was the type of person who always paid his bills promptly and, in fact, he had earlier arranged to have...
by studio98 | Nov 30, 2015 | News
Our November, 2015 Bank Mystery Shopping Client Newsletter features: The 4 Basic Behaviors of Servcie Excellence A Complaint is a Complement More killer phrases Upcoming Events Click the link below to read the full issue of the newsletter for our bank mystery shopping...
by studio98 | Oct 15, 2015 | Businesses
According to this article from SalesThroughService.com, the key to providing excellent customer service is to keep it simple and to do it well. That makes sense. The author asserts that one way to simplify the way you think about the customer service you provide is...
by studio98 | Oct 9, 2015 | Businesses
Dissatisfied customers tell an average of 10 people about their bad experience. One in five tells 20 people. It’s painfully obvious what this can do to your bank’s reputation and profitability. But what can you do to build customer loyalty and avoid this erosion? How...
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