How Old Are You?

Customer Perspectives celebrated its 30th Anniversary on July 1st – truly one of the country’s first (and best) mystery shopping firms. A recent review of Customer Perspectives by Mystery Shopper Magazine stated that there were no complaints about Customer...

How mystery shoppers can turn in better quality reports

When a mystery shopper turns in his or her customer evaluation form as requested by a firm like Customer Perspectives, the editor of that form may come back and ask for more detail or simply more information than had been supplied. It can be frustrating, but the...