Mystery Shopper Newsletter – Third Quarter 2016

Our Third Quarter Mystery 2016 Shopper Newsletter features topics of interest to the mystery shopper, including: How Can I Become a More Discreet Mystery Shopper?. MSPA Announcement Hot Spots Click the link below to read this full issue of our newsletter for mystery...

Third Quarter, 2015 Secret Shopper Newsletter

Our Third Quarter 2015 Secret Shopper Newsletter features: Review of Customer Perspectives Tips and Reminders MSPA News Hot Spots Click the link below to read this full issue of our newsletter for secret shoppers. (PDF) Shopper Newsletter Qtr 3...

The 3 Best Ways to Select the Best Mystery Shopping Firm

Quality – Speed – Price. These are the top priorities of clients searching for a mystery shopping partner. Quality – Look for an established mystery shopping firm which is a member of its trade association – the Mystery Shopping Professionals Association (MSPA). MSPA...

Mystery shopping phone evaluations: How to proceed

Phone calls to hotels are on the rise? This is probably because of the omnipresence of SmartPhones in which a person can simply choose “click to call” to make a booking.  Are your hotel’s call centers and staff prepared to handle this upswing? You may want to consider...

How Old Are You?

Customer Perspectives celebrated its 30th Anniversary on July 1st – truly one of the country’s first (and best) mystery shopping firms. A recent review of Customer Perspectives by Mystery Shopper Magazine stated that there were no complaints about Customer...