by studio98 | Jun 23, 2015 | Businesses, News
Our June, 2015 Client Newsletter features: The 3 Best Ways to Select the Best Mystery Shopping Firm Designing the Right Mystery Shop Program For Your Organization Customer Retention Facts Upcoming Events Click the link below to read the full issue of the newsletter....
by studio98 | May 28, 2015 | Businesses
Every store or every branch of your business needs to convey the same positive customer experience as every other store. A consistent customer service experience is going to help you grow and a formal program of mystery shopping can help you achieve that consistency,...
by studio98 | May 26, 2015 | News
Our May, 2015 Client Newsletter features: 5 Ways to Make Your Customers Fall In Love With You 3 Tips to Delivering Good, Old Fashioned Customer Service Customer Retention Facts Upcoming Events Click the link below to read the full issue of the newsletter. (PDF) May...
by studio98 | May 22, 2015 | Businesses
Quality – Speed – Price. These are the top priorities of clients searching for a mystery shopping partner. Quality – Look for an established mystery shopping firm which is a member of its trade association – the Mystery Shopping Professionals Association (MSPA). MSPA...
by studio98 | May 21, 2015 | Businesses
The value of using mystery shopping services is increasing as customer experience continues to be a key factor in building customer loyalty. A mystery shopping program can prove invaluable in the following ways: Monitoring staff performance Mystery shoppers can...
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