by studio98 | Feb 12, 2016 | Businesses
On the SalesThroughService.com website, an author asserts that your customers are in charge of your business, whether you like it or not. They’re already talking about you. They’re telling their friends and family–one way or another–what their...
by studio98 | Jan 29, 2016 | Businesses
You know that scene in the movie “Monty Python and the Holy Grail” where King Arthur and his knights have to answer three questions before being allowed to cross the rope bridge over the vast gorge? “What is your name?”, “What is your quest?”…etc. The knights are...
by studio98 | Jan 28, 2016 | Businesses
It’s not often you’ll find me yelling at people in a grocery store. It had come to that, however, after three different store clerks refused to sell me what I had wanted to buy, at the price advertised on the product’s shelf. It was “Pizza and...
by studio98 | Jan 22, 2016 | Businesses
I happened to have arrived too early at the mall and the stores weren’t even open yet. However, I could walk through the mall’s thoroughfares and see inside the various retail stores, with staff members folding clothes and filling cash drawers. My destination was...
by studio98 | Jan 15, 2016 | Businesses
You don’t necessarily expect a great customer experience when dealing with the government, no matter which level of government we’re talking about, right? Imagine my surprise when I walked away from a recent government encounter with a smile on my face and saying to...
by studio98 | Jan 14, 2016 | Businesses
The day started with a trip to Hooksett’s Target where I received my usual excellent customer service. Then … my car wouldn’t start. Since I had left my cell phone behind, I returned to the store and asked Chelsea at Guest Services if I could use their phone. She was...
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