by studio98 | Jun 17, 2014 | News
June 2014 Client Newsletter – First Impressions Are Critical
by studio98 | Feb 18, 2014 | Businesses
How can you determine that your employees know everything that they should know to serve your customers well? This article suggests that mystery shopping is an excellent way to determine this. Mystery shopping services can reveal an employee’s level of sales...
by studio98 | Feb 11, 2014 | Businesses
This article from the Business 2 Community provides a succinct way for you and your team to think about whether or not you’re providing excellent customer service. It may even inspire you to change what you’re currently doing or give you new ideas for your employee...
by studio98 | Jan 8, 2014 | Businesses
It’s a common scenario, apparently. Companies make a big effort to train their employees on providing excellent customer service and then the improvements seem to last three or four months. Some companies don’t even bother trying. The author of this article asserts...
by studio98 | Dec 4, 2013 | Other
Have you seen this “infographic” on the 25 top skills for providing excellent customer service? We’re betting most people don’t think there could really be that many skills that go into providing good customer service. The infographic could serve as an excellent first...
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