by studio98 | Dec 19, 2014 | News
In this month’s Client Newsletter: What is the alarmingly-high cost of poor customer service? Prepare to be shocked! Secret shoppers: how they can turn around your business Upcoming events Click the link below to view the full December 2014 Client Newsletter...
by studio98 | Nov 14, 2014 | Businesses
It was one of the more stupid things I’d done in a long time: With a rare Saturday all to myself, I hopped in the car and drove 1.75 hours northward to a tourist/shopping destination, King Arthur’s Flour in Norwich, Vermont. I had one required purchase to make, and...
by studio98 | Jul 9, 2014 | Businesses
In this article from Business News Daily, the author shows that research concludes an employee’s personality, not his or her knowledge or technical skills, will be the thing that shines through in a customer service transaction. The research noted that conscientious...
by studio98 | Jun 30, 2014 | Businesses
It’s unavoidable, really. In certain kinds of businesses—a bank, a retail store—a certain kind of customer can easily turn a good experience into a bad experience for his or her fellow customers. Nevertheless, it’s the business that will be blamed. In this article...
by studio98 | Jun 23, 2014 | Businesses, Other
Maybe you’ve got some kind of customer service evaluation survey—online or over the phone—going on in your company? If you do, but the answers you’re getting from your customers are along the lines of “fine”, “good” and “okay”, maybe that’s a clue that you’re...
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