by studio98 | Feb 4, 2015 | Businesses
While customers know how valuable good customer service is, the executive wing of your company may be a little in the dark. The bottom line of the profit sheets may not tell the whole tale about the great personal service you’ve been providing. Quantifying good...
by studio98 | Jan 14, 2015 | News
Our January, 2015 Client Newsletter features: The Value of Customer Experience, Quantified Trusting a Customer Will Reap Rewards Customer Retention Facts Upcoming Events Click the link below to read the full issue of the newsletter. (PDF) January 2015 Client...
by studio98 | Dec 26, 2014 | Businesses
My husband and I were disappointed when we approached one of our favorite restaurants for lunch, only to find it was closed. Strangers on the street, however, soon directed us to a pub they recommended for lunch, so we walked a little further, reluctantly. We don’t...
by studio98 | Dec 11, 2014 | Businesses
I had gone into the gourmet grocery store intent on taking advantage of the email offer I had received yesterday—a really, really good buy on fresh raspberries. No doubt this was a “loss leader” at the store, where I otherwise think twice before buying anything...
by studio98 | Dec 4, 2014 | Businesses
On a blustery, winter day I happened upon the PERFECT pair of summer sandals in the clearance section of a sporting goods store I had wandered into merely to kill time. The price sticker on the lonely pair was ripped and hard to read, but the price was still clearly...
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