October 2015 Bank Mystery Shopping Client Newsletter

Our October, 2015 Bank Mystery Shopping Client Newsletter features: You are not in control of your business – Your customers are! How to stand out in a crowd: Differentiating your Financial Institution More killer phrases Upcoming Events Click the link below to...

October 2015 Retail Mystery Shopping Client Newsletter

Our October, 2015 Retail Client Newsletter features: You are not in control of your business – Your customers are New data shows independent retailers are missing a sales trick More killer phrases Upcoming Events Click the link below to read the full issue of...

Customer service can excel with these 5 steps

The best way to ensure that your staff is providing the best possible customer service is by encouraging them to have a positive mindset that includes the five basic principles below, according to this article from UserLike.com. #1: Put Yourself in The...