by studio98 | Jun 29, 2016 | News
Our June 2016 Client Mystery Shopping Newsletter features: How to Build a World-Class Customer Service Team: Recipe for Success Transform Your customer Service and Customer Experience in 12 Steps Upcoming Events – which of these upcoming events around the...
by studio98 | Jun 2, 2016 | Other
HERTZ RENTAL CAR COMPANY CUSTOMER SERVICE MEETING AGENDA FOR TODAY How can we waste our customers’ time more efficiently? What tactics will totally tick off the customers that remain with us through their long wait to be served? What final touches can we provide that...
by studio98 | May 3, 2016 | Businesses
The author of this article points out that less than 10 percent of customers who had been trying to resolve a customer service issue experienced a “seamless” process along the way . This is bad news for those businesses where there are multiple systems in place and...
by studio98 | Jan 29, 2016 | Businesses
You know that scene in the movie “Monty Python and the Holy Grail” where King Arthur and his knights have to answer three questions before being allowed to cross the rope bridge over the vast gorge? “What is your name?”, “What is your quest?”…etc. The knights are...
by studio98 | Jan 22, 2016 | News
Our January, 2016 Bank Mystery Shopping Client Newsletter features: Tips on how to set up an effective mystery shopping/customer survey program A basic definition of Mystery Shopping More killer phrases Upcoming Events Click the link below to read the full issue of...
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