by studio98 | Feb 6, 2012 | Businesses
(By Judi Hess – President, Customer Perspectives)If you’re a bank that has used the services of a mystery shopper company such as Customer Perspectives, you’ll get more value from your investment if you share the resulting data across departments and encourage...
by studio98 | Jul 29, 2011 | Businesses
Financial institutions see Facebook, LinkedIn, YouTube, blogging as a kind of encroaching threat. They worry about privacy issues, wasted work time, too much free-wheeling interaction with customers in a highly regulated industry. Further, the information technology...
by studio98 | Jul 5, 2011 | Businesses
For retail chains and other competitive consumer-based companies, the information in the “shops” – industry lingo for the work of the undercover operatives – is vital, said Judi Hess, owner of Customer Perspectives, a New Hampshire company that...
by studio98 | Mar 24, 2011 | Businesses
Part 1 Is direct contact with customers intensive at your bank or credit union? If so, you are putting your organization’s reputation and credibility in the hands of each employee who interacts with your customers. Do you have a systematic and objective way to...
by studio98 | Sep 11, 2010 | Businesses
Financial Institutions Can Receive Shopping Reports Via E-mail When Judi Hess, President of Customer Perspectives, a mystery shopping provider based in Hooksett, New Hampshire, began working in the mystery shopping business 22 years ago, she spent a large amount of...
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