by studio98 | Feb 18, 2014 | Businesses
How can you determine that your employees know everything that they should know to serve your customers well? This article suggests that mystery shopping is an excellent way to determine this. Mystery shopping services can reveal an employee’s level of sales...
by studio98 | Jun 20, 2013 | Businesses
This article asserts that the single best move a credit union can make is to make sure to provide exceptional customer service at its phone contact center. That means that every call is positive and every problem is solved. One way to achieve this exceptional...
by studio98 | Jun 5, 2013 | Businesses
If you’re in the banking business, you are probably aware of how much banking customers hate fees. Yet, you may also know they are a necessity. To combat any ill will from customers, this article recommends you excel in customer service—namely, being really good at...
by studio98 | Aug 10, 2012 | News
March 2012 Client Newsletter Mystery Shop Stories from the Field
by studio98 | Feb 24, 2012 | Businesses
New Hampshire’s Service Credit Union relies on mystery shopping to keep up with customer expectations. Dan Clark, vice president of branch administration for Service Credit Union, says that branch employees, for example, are expected to use customers’...
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