by studio98 | Jan 9, 2013 | News
December 2012 Retail Client Newsletter – Focus on Mystery Shopping
by studio98 | Jan 9, 2013 | News
December 2012 Bank Client Newsletter – Focus On Mystery Shopping
by studio98 | Dec 12, 2012 | Businesses
1. In person, one on one: One of the best ways to gain impact from mystery shops is to meet with employees one-on-one to discuss results. If an employee does not score well on a shop, managers need to coach the employee privately. They can discuss ways to improve the...
by studio98 | Oct 23, 2012 | News
by studio98 | Sep 11, 2010 | Businesses
Quality assurance in service industry is a tough task. Quality is considered good if end product or service meets the set specifications. But determining the specifications in case of service is tedious. This is because the expectations and aspirations of different...
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