by studio98 | May 17, 2016 | Businesses
It’s no secret that retail businesses are struggling these days. With so many 24/7 choices available to the customer at any given time, it’s hard for a retail shop to stand out from the crowd. Today’s customer can buy in the middle of the night, from her iPhone,...
by studio98 | May 6, 2016 | Shoppers
Our Second Quarter Mystery 2016 Shopper Newsletter features topics of interest to the mystery shopper, including: Want to be a better shopper? Make more money? Consider this … Friendly Reminders Hot Spots Click the link below to read this full issue of our...
by studio98 | May 3, 2016 | Businesses
The author of this article points out that less than 10 percent of customers who had been trying to resolve a customer service issue experienced a “seamless” process along the way . This is bad news for those businesses where there are multiple systems in place and...
by studio98 | Apr 20, 2016 | News
Our April, 2016 Mystery Shopping Client Newsletter features: 10 Simple Ways to Improve Customer Retention Rates – 10 simple, specific ways you can up your customer retention game and strengthen the bottom line Customer Service – 7 Ways to Lose Business...
by studio98 | Mar 31, 2016 | Other
Customer service best practices include having a plan for communicating promptly with customers and prospects. A business set up a Facebook page and began to get good response to it. At one point, a person who had liked the page sent a message to ask a question about...
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