by studio98 | May 14, 2015 | Businesses
The examples outlined in this customer service blog post can serve as learning opportunities for us all in what NOT to do in business. Take a moment to review them and put them to use to overcome whatever customer service challenges your company might face. CUSTOMERS...
by studio98 | May 11, 2015 | Shoppers
Our Second Quarter 2015 Secret Shopper Newsletter features: Excerpts from “Oh No You Didn’t” Tips and Reminders MSPA News Hot Spots Click the link below to read this full issue of our newsletter for secret shoppers. (PDF) Shopper Newsletter Qtr 2...
by studio98 | May 7, 2015 | Businesses
In one standardized method of rating customer experiences, the companies with the highest ratings also had the highest percentage of repeat customers. Eighteen percent of the customers of those companies report they will return, according to this customer experience...
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