“Beyond the shops, which were customized to meet our needs, Customer Perspectives was very responsive to special shop and reporting requests, always meeting required timeframes. The staff is efficient, organized and has always provided Citizens Bank with excellent customer service. I would strongly recommend Customer Perspectives to any business interested in improving sales and service delivery.”

“Customer Perspectives works with us to tailor the questions to our service standards and sales process. Their reports are extremely valuable to us as they provide detailed feedback which we can use for individual coaching and bank-wide training purposes. If you are looking for professional, timely and actionable mystery shop services, consider Customer Perspectives.”

“You and your team went to work and helped us to customize our current audit… Your team was, and continues to be, very supportive in providing timely assessments, something that is critical to us as it is a component of our quarterly goal program. We find the on-line accessibility to be a great feature, allowing us to pull the information as needed, as well as send to others throughout the organization.

We recognize the significant value in this form of feedback, and look forward to our continued relationship.”