“Marlborough Savings Bank has been using Customer Perspective’s mystery shops for nearly a decade and they have become an integral part of our strategic plan. As a community bank touting our exceptional customer experience as a differentiator, we’d better be able to deliver. With Judi and her team, we’ve been able to identify areas of strength and weakness in the service and sales experience which drives our training initiatives and determines our approach to crafting a branch staff with the right skill set. Our early years saw significant room for improvement but we’ve come a long way. Many of our current staff now receive mystery shops with scores of 100% and even more importantly, this has translated into customer testimonials that make my socks go up and down. Thank you Customer Perspectives!”

“Thanks, as always, for your prompt response to my questions and comments. It’s what makes your company great and so wonderful to work with.”

“Customer Perspectives has been a long-term partner of our Bank in helping us build and maintain a strong sales and service culture. The mystery shops they provide give us a clear picture of how we are doing relative to our sales and service standards and provide us with important feedback that we use to coach and counsel our staff to improve performance. We are very happy with our relationship with Customer Perspectives and expect that it will continue for many years to come.”