“Through my 26+ years of working at credit unions, one thing has stayed constant and that is my reliance on mystery shops provided by Customer Perspectives. Their online reporting system is top notch and allows us to export data so we can review on a branch or employee level. We work with the experts at Customer Perspectives because they know what is going on in the retail world and come up with questions that we might not be thinking of asking mystery shoppers. Their staff is always willing to adapt and work with us on what we need for reports. I highly recommend any business (small or large) to look no further than Customer Perspectives for their mystery shopping needs!”

“Customer Perspectives provided us with a way to measure our member service and sales ability of the branch personnel using customized forms to meet our needs. The shopping reports are a tool we can use to train our staff and managers. We get the reports promptly and each are completed with consistency and clarity so we can ensure the level of service provided at each branch location is at the level we expect. The staff at Customer Perspectives are very professional, provide us with regular contact and feedback and are a pleasure to work with. We have used other companies without the success and satisfaction that Customer Perspectives has provided.”

“…I have found everyone at Customer Perspectives to be very friendly, outgoing and responsive to our needs.”

“…I am really impressed with the ability that you and your team have in accommodating our constantly changing needs, as well as the ability to find solutions to simply get the job done… Your staff consistently displays a high level of attention to detail and always responds quickly to our needs…”

“I can’t express enough how refreshing it is to do business with a company that really views themselves as a business partner that brings value to a relationship. The flexibility that you and your team have continues to impress me with every interaction.”