“Customer Perspectives provided us with a way to measure our member service and sales ability of the branch personnel using customized forms to meet our needs. The shopping reports are a tool we can use to train our staff and managers. We get the reports promptly and each are completed with consistency and clarity so we can ensure the level of service provided at each branch location is at the level we expect. The staff at Customer Perspectives are very professional, provide us with regular contact and feedback and are a pleasure to work with. We have used other companies without the success and satisfaction that Customer Perspectives has provided.”