“Marlborough Savings Bank has been using Customer Perspective’s mystery shops for nearly a decade and they have become an integral part of our strategic plan. As a community bank touting our exceptional customer experience as a differentiator, we’d better be able to deliver. With Judi and her team, we’ve been able to identify areas of strength and weakness in the service and sales experience which drives our training initiatives and determines our approach to crafting a branch staff with the right skill set. Our early years saw significant room for improvement but we’ve come a long way. Many of our current staff now receive mystery shops with scores of 100% and even more importantly, this has translated into customer testimonials that make my socks go up and down. Thank you Customer Perspectives!”