About Customer Perspectives

When Customer Perspectives™ was founded in 1983 by Judi Hess, it was one of the country’s first mystery shopping companies.Originally focused on customer service evaluation and helping companies improve customer service in the financial sectors, Customer Perspectives has expanded its client base while remaining within a focused niche, making it the leader in customer service evaluation and improvement through mystery shopping for financial institutions and retail establishments throughout North America.

Our 180 years of combined experience in our marketing, scheduling and quality assurance divisions ensures that we understand how to meet each client’s unique needs and provide one-on-one attention to each client report.

Customer Perspectives is a Charter member of the Mystery Shopping Providers Association (MSPA), the mystery shopping industry’s trade association.

Judi Hess, President of Customer Perspectives Mystery Shopping

Judi Hess, President

Our Founder and President: Judi Hess

Judi Hess served on the board of directors of the Mystery Shopping Providers Association for many years, most recently as president, and also on MSPA’s global board.

She is an active member of the New England Financial Marketing Association (NEFMA), where she has served in numerous leadership roles.

Laura Sevigny, Director of Mystery Shopping Operations at Customer Perspectives

Laura Sevigny, Director of Operations

Director of Operations: Laura Sevigny

Director of Operations Laura Sevigny joined the Customer Perspectives team in 1988 and loves working with clients as their customized mystery shopping program evolves.

The Customer Perspectives team prides itself in being responsive, accessible and easy to work with. The partnerships we form with our clients are valuable to us.

We encourage you to contact us today to evaluate your customer service and start improving your customer experience.

What Some of Our Clients Say…

Calvin Klein Logo, a Customer Perspectives Mystery Shopping Client

“We have been extremely pleased with the service Customer Perspectives has provided. The detailed comments are excellent and provide our district managers with a realistic picture of the service we are providing for our customers.”