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Category Archives: News

Customer Perspectives news and press releases

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April 2013 Client Newsletter – Keep Your Staff on Their Toes

Posted on April 17, 2013 by Customer Perspectives
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April 2013 Client Newsletter

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    March 2013 Client Newsletter – Competitor Intelligence Through Mystery Shopping

    Posted on April 2, 2013 by Customer Perspectives
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    March 2013 Client Newsletter

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      February 2013 Client Newsletter

      Posted on March 1, 2013 by Customer Perspectives
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      February 2013 Client Newsletter – 10 Customer Service Resolutions fo the New Year

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        January 2013 Client Newsletter

        Posted on January 24, 2013 by Customer Perspectives
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        January 2013 Client Newsletter – 10 Commandments of Great Customer Service – x 3!

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          December 2012 Retail Client Newsletter

          Posted on January 9, 2013 by Customer Perspectives
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          December 2012 Retail Client Newsletter - Focus on Mystery Shopping

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            December 2012 Bank Client Newsletter

            Posted on January 9, 2013 by Customer Perspectives
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            December 2012 Bank Client Newsletter – Focus On Mystery Shopping

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              November 2012 Client Newsletter

              Posted on November 19, 2012 by Customer Perspectives
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              November 2012 Client Newsletter Hidden Costs of Customer Attrition

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                October 2012 Client Newsletter

                Posted on October 23, 2012 by Customer Perspectives
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                October 2012 Client Newsletter Managing Mystery Shopping Results

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                  September 2012 Client Newsletter

                  Posted on September 12, 2012 by Customer Perspectives
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                  September 2012 Client Newsletter Building Customer Loyalty

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                    August 2012 Client Newsletter

                    Posted on August 15, 2012 by Customer Perspectives
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                    August 2012 Client Newsletter Quality Service Tips

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                      Feedback From Clients

                      “We continue to receive excellent service from Customer Perspectives... Our secret shop program is (and has been) an extremely valuable tool in helping improve individual and business success...”

                      “It has been a pleasure to work with a company that is as interested in being the best in customer service as we are. I look forward to our continuing relationship.”

                      “...a dedicated group of individuals who strive to offer the highest levels of service possible. This has been demonstrated by their responsiveness to our ever changing needs...”

                      “The staff at Customer Perspectives are very professional, provide us with regular contact and feedback and are a pleasure to work with...”

                      “...The entire team at Customer Perspectives has been very responsive, making this partnership a key component of our success...”

                      “Your team was, and continues to be, very supportive... We find the on-line accessibility to be a great feature, allowing us to pull the information as needed...”

                      “...our relationship with Customer Perspectives has been a very beneficial one and I would highly recommend their usage to any prospective business.”

                      “Thanks, as always, for your prompt response to my questions and comments. It’s what makes your company great and so wonderful to work with.”

                      “I have seen a lot of value in getting such an independent evaluation and observation about what we think we know to be “how things work”. Thanks very much...”

                      “Customer Perspective’s ability to help us evaluate events at our clients in invaluable. Their ability to modify the evaluation form... helps us better understand, and make improvements to our sales process...”

                      “I can’t express enough how refreshing it is to do business with a company that really views themselves as a business partner...”

                      “We have been extremely pleased with the service Customer Perspectives has provided... The detailed comments are excellent...”

                      “I have worked with several different mystery shops in the past, but by far, Customer Perspectives is the best! ...As a customer of yours, you surely make me feel important!”

                      “The staff is efficient, organized and has always provided Citizens Bank with excellent customer service. I would strongly recommend Customer Perspectives...”

                      “Your program development reveals commitment to quality, detail and accuracy... I am very pleased with the thoughtfulness of your reports.”

                      “One of the most valuable components Customer Perspectives possesses is the ability and willingness to react quickly to our ever changing needs.”

                      Recent Posts

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                      • Are you actively listening to your customers?
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                      Customer Perspectives
                      213 West River Road
                      Hooksett NH 03106-2628
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